Aerotel by Plaza Premium Group opens as the only in-terminal hotel at Heathrow Terminal 3 Arrivals

Aerotel London Heathrow offers flexible booking hours for global travellers

Highlights of Aerotel London Heathrow: 

  • Located at Terminal 3 Arrivals, occupying two floors with 82 smartly-designed guestrooms 
  • Open 24/7 to offer flexible booking packages and check in/out around-the-clock
  • Library Lounge provides an all-day dining and social space 
  • Centrally located: only a five-minute walk to the nearest central bus station, six-minute walk to Heathrow Express and ability to access Terminals 2, 4 & 5 within 10 minutes
Our award-winning Plaza Premium Lounge at Terminal 2, 3, 4 and 5 have been well received for the variety of services. ​ Our international guests are now asking for a comfortable space to sleep when they land early or late at night, while London residents taking morning and late night flights are looking for a spot to chill or a power nap before boarding. ​ Aerotel London Heathrow is our answer to travellers’ pain points,” says Song Hoi-see, Founder and CEO of Plaza Premium Group. “Heathrow is our long-time partner and we appreciate their trust and support through the past years. We are confident to become an integral part of the airport and uplift the airport hospitality experience for all travellers.”

Full media gallery available for download here.

John Arbuckle, Heathrow’s Head of Property said, “We are delighted to have worked with Aerotel to bring Heathrow passengers this new, comfortable, modern hotel next to Terminal 3 Arrivals. This will be really valuable for customers in need of a quiet haven to rest, relax and prepare for their onward journey.”

With the options of Solo Plus, Double Plus and Family Room, the landside hotel is perfect for individual, business and family travellers (up to a group of four). ​ Mattresses and pillows are handpicked to facilitate quality sleep and power naps, additionally all guestrooms are equipped with power showers and soothing lighting to ensure that guests are refreshed and recharged for their onward journeys. Celebrating British tea culture, travellers will also find ‘sleep tea’ in the guestrooms for total relaxation. 

The Library Lounge, an all-day dining and social space, offers a variety of hot and cold food and drinks as well as a range of complementary facilities and services including Wi-Fi and reading materials. ​ 

Aerotel London Heathrow offers 6-hour, 9-hour, 12-hour and overnight packages at a starting price of GBP50 excluding VAT. To celebrate the opening, guests booking 9-hour package or above via will enjoy a 30% discount until December 31, 2019.

Jesika Arseneau

Jesika Arseneau

Publicist, The Knot Group

About Aerotel

Aerotel is a one-of-a-kind airport hotel located in either the airside (Aerotel airport transit hotel) or landside (Aerotel airport hotel) to provide travellers with comfortable accommodation and convenient booking hours to suit their needs. ​ Aerotel is created with the conscious merging of “Aero” and “Hotel”. The root of “Aero” gives reference to air in addition to reflecting its unique location at the terminal and referencing the light, breezy, seamless experience – and good value – that travellers enjoy. ​ Designed by travellers for travellers, the guestrooms feature quality bedding, pillow options, powerful shower facilities and soothing lighting to facilitate good sleeps and power naps. Combined with attentive services, Aerotel is well-equipped for travellers to refresh, relax and rest at the airport. ​ Aerotel’s expanding network covers major international airports, including Abu Dhabi, Beijing, Cebu, Guangzhou, Hong Kong, Kuala Lumpur, London, Muscat, Rio de Janeiro and Singapore. Learn more at or follow FB and IG @myaerotel.

About Plaza Premium Lounge

About Plaza Premium Lounge

Plaza Premium Lounge, the world’s largest independent airport lounge network, provides global travellers a space with excellent services and facilities during their departure, transit and arrival at 30 major international airports around the world. In July 2018, an extension of the flagship brand, Plaza Premium First was launched to offer a refined, elevated lounge experience for elite travellers.

Comfortable seating, enticing food and beverage selection, showers with amenities, private resting suites, VIP rooms, recharging stations, Wi-Fi, computer workstations are but a few of the services offered to enhance the airport experience. Plaza Premium Lounge is committed to consistently providing quality services for valued guests. By putting the best ideas and practices from across the network and around the world into action, Plaza Premium Lounge focuses on innovative and quality products and services.

In addition, Plaza Premium Lounge manages lounges for leading airlines, alliances and banks including but not limited to Cathay Pacific Airways, Singapore Airlines, China Eastern Airlines, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more.

About Plaza Premium Group

With a mission to Make Travel Better, Plaza Premium Group is the pioneer and industry leader in innovating global airport hospitality service and facilities in over 160 locations of 42 international airports across the world. Established in 1998, the group is headquartered in Hong Kong and comprises five core business segments: Airport Lounges, the world's largest independent lounge network with brands, Plaza Premium Lounge and Plaza Premium First; Airport Transit Hotel and Leisure Service, Aerotel and Refreshhh by Aerotel; Airport Meet & Greet Service, Allways; a range of Airport Dining concepts; and in addition to its portfolio of brands, Plaza Premium Group also provides Airport Hospitality Solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, China Eastern Airlines, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. 

The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for four consecutive years from 2016 to 2019 at the Skytrax World Airline Awards, the global benchmark of aviation excellence. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia.

The group is the world's largest airport hospitality solution provider with its industry expertise and global reach, it currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the Group is growing exponentially across major international airports globally.

To learn more:
Connect with us: Linkedin @plazapremiumgroup