Plaza Premium Group officially lands in the United States with the debut of Allways meet-and-greet service at Dallas Fort Worth International Airport

The group will unveil their airport lounge brand Plaza Premium Lounge at the airport in 2020

The pioneer and global leader in airport hospitality services, Plaza Premium Group, is driving a strategic global expansion plan that includes US, China, India and Indonesia with a total investment of USD $100 million over the next two years. The launch of airport meet-and-greet service Allways is one of the group’s key milestones to establishing a footprint in the US market, followed by the opening of Plaza Premium Lounge at Dallas Fort Worth (DFW) International Airport in 2020.

“We have a proven track record of developing and managing airport hospitality services in the world including Brazil and Canada in the Americas, Asia Pacific, the Middle East and Europe. ​ It’s time for us to introduce our engaging and welcoming hospitality to the US market. DFW Airport is among the busiest airports not only in the US but the world; it is also an internationally renowned transport hub with nonstop international and domestic services to almost 250 destinations. ​ This represents a huge market potential for us to showcase our well-reputed airport hospitality services, thanks to DFW Airport.” - Mr. Song Hoi-see, Founder and CEO of Plaza Premium Group

To ensure seamless airport experience for leisure and business travellers, family vacationers, corporate clients and government VIPs, Allways includes a range of bespoke services including welcome greetings, escort through custom and security check, and baggage handling. In 2020, the journey will be complemented with a Plaza Premium Lounge experience that aims to offer comfort and convenience to travellers spending time at the airport. Three-time (2016-2018) winner of Skytrax “World’s Best Independent Airport Lounge,” Plaza Premium Lounge is the largest network of independent airport lounges with more than 70 locations in over 30 international airports globally.

Currently, Allways service teams operate at Toronto Pearson International Airport in Canada; Indira Gandhi International Airport in New Delhi, India and Macau International Airport in addition to DFW Airport while Allways’ porterage service is available at John F. Kennedy International Airport.

A combination of service options are available to cater to the needs of individuals or travellers in groups arriving, transiting and departing the airport. Gold, Silver and Family packages are priced starting at USD $59 per booking. For enquiries or reservations, please visit, email [email protected] or call +1 972 973 6464. ​ Reservations must be made at least 36 hours in advance and confirmed 24 hours prior to arrival flight time or departure flight time.

Jesika Arseneau

Jesika Arseneau

Publicist, The Knot Group

About Allways

Allways features a seamless end-to-end airport meet-and-greet experience from kerb to apron and apron to kerb for guests traveling alone, in groups or with families with purposes of business or leisure. Allways’ professional teams welcome guests from the moment they arrive at the airport to offer a menu of services including but not limited to greetings at arrival gates, buggy service, fast-track assistance, porter service, airport lounge access, escort to transportation pick-up and limousine arrangement. Learn more at

About Plaza Premium Lounge

About Plaza Premium Lounge

Plaza Premium Lounge, the world’s largest independent airport lounge network, provides global travellers a space with excellent services and facilities during their departure, transit and arrival at 30 major international airports around the world. In July 2018, an extension of the flagship brand, Plaza Premium First was launched to offer a refined, elevated lounge experience for elite travellers.

Comfortable seating, enticing food and beverage selection, showers with amenities, private resting suites, VIP rooms, recharging stations, Wi-Fi, computer workstations are but a few of the services offered to enhance the airport experience. Plaza Premium Lounge is committed to consistently providing quality services for valued guests. By putting the best ideas and practices from across the network and around the world into action, Plaza Premium Lounge focuses on innovative and quality products and services.

In addition, Plaza Premium Lounge manages lounges for leading airlines, alliances and banks including but not limited to Cathay Pacific Airways, Singapore Airlines, China Eastern Airlines, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more.

About Plaza Premium Group

With a mission to Make Travel Better, Plaza Premium Group is the pioneer and industry leader in innovating global airport hospitality service and facilities in over 160 locations of 42 international airports across the world. Established in 1998, the group is headquartered in Hong Kong and comprises five core business segments: Airport Lounges, the world's largest independent lounge network with brands, Plaza Premium Lounge and Plaza Premium First; Airport Transit Hotel and Leisure Service, Aerotel and Refreshhh by Aerotel; Airport Meet & Greet Service, Allways; a range of Airport Dining concepts; and in addition to its portfolio of brands, Plaza Premium Group also provides Airport Hospitality Solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, China Eastern Airlines, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. 

The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for four consecutive years from 2016 to 2019 at the Skytrax World Airline Awards, the global benchmark of aviation excellence. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia.

The group is the world's largest airport hospitality solution provider with its industry expertise and global reach, it currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the Group is growing exponentially across major international airports globally.

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Connect with us: Linkedin @plazapremiumgroup